Thank you for shopping with pure puppydog treats. We work hard to make your shopping experience enjoyable and pride ourselves on delivering the best possible customer service. We want you to be happy with your purchase,

When placing your order please ensure you check it carefully to ensure products are correct. The cost of returning goods and incorrectly ordered goods is at the expense of the customer, and not covered by pure puppydog treats.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

To start a return, you can contact us at [email protected]
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected].

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]